Posted January 6th, 2009.
What are some (7 or more would be ideal) of the companies that provide
outsourced tech support for the web hosting industry? Companies need
not be in the United States.Thank you so much, this is exactly what I was looking for.We've had very good luck with PeopleSupport.com. They're a US company
with call centers in the Philippines.Hello again polosun,
Below you will find 10 companies that provide outsourced tech support
for the web hosting industry.
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CyLynx
With a base of operations in the Philippines, CyLynx offers quality
outsourced support at a low price to medium and large ISPs and
webhosts.
CyLynx implements the most innovative training programs to prepare its
technical support engineers (TSE's) for customer service.
http://www.cylynx.com/
?While CyLynx is able to handle the support needs of multiple
industries and market verticals, we specialize in providing customer
care and technical support to web and application hosting companies.?
http://www.cylynx.com/support/expertise/webhosting/
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Mikrotec
?Mikrotec has spent years building a strong dependable ISP technical
support desk for ISP's all over the nation to depend on. We are now
entering the hosting arena with the same strong training, customer
orientated answers, and professional approach we have given to ISP's,
but now our highly affordable service is designed specifically for web
hosting providers.?
http://helpdesk.mikrotec.com/wsupport/
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Her Web Host
Outsourced Technical Support For Resellers and Dedicated Hosts
?At some point in your web hosting business, you will most likely come
to the conclusion that providing customer support may become somewhat
of a challenge. Especially if you are a one-person company. As your
business grows, your customer's needs will escalate and you may want
to consider an alternative method of providing your customers with
support services?.
?Her Web Host's outsourced technical support solutions can be
privately branded to your company and will allow you to avoid the
headaches (and extensive financial burden) of creating and maintaining
an in-house technical support staff.?
?Our Outsourced Support Solutions are not cost effective for smaller
companies, but for those Resellers and Dedicated Hosts who have
acquired a large number of customers and find themselves spending most
of their day (and night) answering customer service and technical
support requests, it can be just what the Doctor ordered!?
http://resellers.herwebhost.com/outsourced_support.html
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ETechSupport.net
?ETechSupport.net provides Quality Technical Support to Dedicated
Hosting Companies and Resellers around the world. At ETechSupport.net,
your customers get serviced by a 24 hour Support staff made up of
qualified & experienced engineers.?
http://etechsupport.net/
At ETechSupport we guarantee satisfaction and return on your business.
?We are available at your service 24x7x365 days a year. No mater if
you are a Web Hosting company or a small and Medium-sized business.
Our qualified team of Linux & Windows / Unix Admins / Engineers always
stand by you, Thus you don't have to worry about un responded e-mails,
unattended servers and unsolvable issues. Giving you the satisfaction
that you deserve.?
http://etechsupport.net/aboutus.htm
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Touch Support
http://www.touchsupport.com/
Support
http://www.touchsupport.com/support.html
How can I get Touch Support for my company?
As every company will pose a unique and exciting opportunity, we
prefer our customers to contact us directly rather than ordering
through our site. We want you to get a better understanding of who we
are before entrusting us with your most valuable asset: your
customers.
Make the best decision you've made all week, call us now: 1-888-45TOUCH
http://www.touchsupport.com/purchase.html
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Tripod Support
?Headquartered in Austin, Texas, Tripod Support provides outsourced
systems administration and customer care solutions to web hosting
companies around the world. To accomplish this, our unique approach
equips web hosting companies with certified, dedicated support
personnel in India who take specific steps to learn how you care for
your customers and deliver the same level of service.?
?All Tripod Support Engineers are fully English-proficient and are
RHCE or MSCE-certified to ensure quality support issue handling. Our
engineers work in "clusters" to ensure optimal performance and
redundancy.?
http://www.tripodsupport.com/
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Advantage Communications Inc
?Advantage Communications Inc. is a leader in providing customized
outsourced support solutions in North America. Advantage offers phone,
live chat, email, fax and direct mail services tailored to support
ISP?s, ASP?s, NOC?s and other customer support applications.?
http://www.advantagecall.com/
Technical Support
?Advantage Communications provides professional 1st and 2nd level
technical support solutions for clients, including: Internet, ASP,
wireless, cable, satellite, all software operating systems,
applications and browsers. Our solutions incorporate telephone
support, as well as e-support services such as ?live agent? chat and
e-mail support. We offer your customers as many avenues as they need
to have their issues resolved.?
(..)
?Our representatives possess a diversity of skill sets ranging from
vendor certified professionals, user application support specialists,
Windows, Macintosh, and UNIX specialization, software support
application, browser troubleshooting, advanced LAN/WAN
troubleshooting, network administration and monitoring.?
http://www.advantagecall.com/services/Technical-Support.aspx
From ISP-Lists:
Re: AdvantageCall for Hosting Support
?Spire uses AdvantageCall for our support services. They are a
top-notch provider and are very skilled in support for dialup and
hosting (especially for Alabanza servers which we use). I whole
heartedly recommend them for any support need.?
http://isp-lists.isp-planet.com/isp-outsourcing/0105/msg00005.html
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HostWorks
http://www.hostworks.ca
When you want the best support for your Hosting Company!
?We believe that we are unique within the host support industry, that
our commitment and dedication is unmatched, and that the relationships
we develop are long-term. We are solutions providers and will do
everything possible to provide a solution that works best for you.?
?Responding to the needs of our growing client base for host support
services, HostWorks Inc. has responded with a full suite of support
tools.?
?Our integrated, host support environment has empowered our
technicians to proactively interact with customers via ticket support
systems, email and web-based chat software to enhancing our clients
technical support, customer service and sales capabilities.?
http://www.hostworks.ca
Here is a testimonial from the Web hosting Talk Forum:
?We understand the reasons given for not outsourcing, but the drain
that 24/7 support takes on a small hosting business just doesn't make
it viable to handle in house.?
?We have outsourced our tech support from the very beginning and
consistently win awards for our customer service.?
?We use hostworks.ca, based in Prince Edward Island, Canada. While
they're not "off-shore", they also speak English as their first
language, which was a big issue when we tried to use an off-shore
service.?
?HostWorks has a very strong SLA's, shich they always meet. The offer
24/7 email, trouble-ticket, chat and phone support. You choose the
services you need and the SLA level you can afford to help balance
customer service and price?
http://www.webhostingtalk.com/showthread.php?threadid=241480
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Bobcares.com
?Bobcares.com provides Quality Technical Support to Dedicated Hosting
Companies and Resellers around the world. At Bobcares.com, your
customers get serviced by a 24 hour Support staff made up of qualified
and experienced engineers. You save money, time and a lot of effort
which can be profitably utilized to market your core services.?
http://www.bobcares.com/
There is a discussion about Bobcares.com at the Web hosting Talk Forum:
http://www.webhostingtalk.com/archive/thread/48259-1.html
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24x7hostingsupport.com
http://www.24x7hostingsupport.com/
?As a professional in the hosting industry, you know that customer
satisfaction levels can be critical in winning new customers and
retaining the existing ones. So you want to provide your clients
quality technical support 24 hours a day 7 days a week, 365 days a
year. This, coupled with quick turnaround and response times, is what
differentiates a top hosting company from the many thousands of others
in the business.?
?At 24x7hostingsupport.com, we understand this need of our web hosting
customers, and we provide top quality support round the clock. At any
hour at 24x7hostingsupport, you will get service from only qualified
and experienced engineers. In no time, you will be taking bows for our
customer service.?
http://www.24x7hostingsupport.com/outsource.htm
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Search criteria:
"Web Hosting Tech Support" +outsource
Outsourced Technical Support
Web hosting OR hosts ?outsourced support"
Outsourced Support Company
I hope you find this information useful!
Best regards,
Bobbie7Thank you for the nice rating and tip!
--Bobbie7#If you have any other info about this subject , Please add it free.# |
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